Common Questions About Patient Engagement & CRM.
How do appointment reminders work?
Automated reminders are sent via WhatsApp and/or SMS at configurable intervals before appointments, with options for patients to confirm, reschedule, or cancel directly from the message.
Can this help collect patient reviews?
Yes — automated post-visit messages can request reviews on platforms like Google, with sentiment-based routing (positive reviews encouraged to post publicly, negative feedback routed internally for follow-up).
Is this compliant with patient communication preferences?
Patients can opt out of marketing communications while still receiving essential appointment reminders — consent preferences are tracked per patient as part of the system.
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